Privacy Policy & Data Protection
Our Privacy Commitment to You
At Kemra Travel (referred to as "the Platform", "we", "us", or "our"), the confidentiality and security of your personal data is our utmost priority. We process your personal information strictly within the boundaries of applicable legal frameworks, particularly the European Union General Data Protection Regulation (GDPR) and international digital privacy benchmarks. This Privacy Policy transparently details how we collect, handle, utilize, and protect your personal information whenever you visit our website, mobile applications, and booking systems.
Have privacy questions?
Contact our Data Protection Officer directly for data access requests or privacy clarification.
Open Contact Concierge1. Information We Collect
A. Information You Voluntarily Provide:
- Account Data: Full name, verified email address, contact phone/WhatsApp number, and securely encrypted password credentials.
- Booking & Reservation Details: Travel destinations, itinerary dates, guest counts, accompanying travelers' names, and special travel requirements (such as dietary restrictions, accessibility needs, or flight arrival details).
- Payment & Transaction Details: Credit/debit card information (all online payments are handled directly by PCI-DSS certified payment gateways; Kemra Travel never stores raw credit card numbers on its servers).
- Passport & Identification Data: Passport number, date of issue/expiry, and nationality (requested solely when strictly required by Egyptian tourism regulations, marine coast guard permits, or flight operators).
- Travel Preferences: Preferred language, accommodation types, and customized excursion add-ons.
B. Information Collected Automatically:
- Usage & Device Telemetry: IP address, browser type and version, device operating system, language preferences, visited pages, session duration, referral URLs, and interaction timestamps.
- Cookies & Local Storage: Applied to personalize your platform experience, remember your currency preferences, and monitor platform performance.
2. How We Use Your Information
We process your personal information strictly for the following legitimate purposes:
Confirming tour bookings, issuing travel vouchers, and coordinating pick-up schedules with verified local tour operators.
Analyzing user traffic and reader engagements to enhance search speed, recommendation algorithms, and mobile usability.
Sending booking status updates, departure reminders, responding to support requests, and sending newsletters (strictly with prior opt-in).
Preventing fraud, enforcing our platform Terms of Service, satisfying statutory tax duties, and resolving disputes.
3. Third-Party Data Sharing
We do not sell, rent, or lease your personal information. We share your data exclusively under the following strict scenarios:
- Verified Tour Operators & Hospitality Providers: We share essential reservation details (traveler names, phone number, travel dates, hotel meeting points, and special needs) with the local operator or cruise partner executing your trip.
- Payment Processing Partners: Certified financial service providers for secure transaction processing.
- Legal & Statutory Obligations: Disclosures mandated by applicable laws, court subpoenas, or governmental authorities.
- With Your Explicit Consent: In any other context, we will always obtain your prior informed consent.
Third-party local tour operators act as Independent Data Controllers (Separate Data Controllers) regarding the physical tour operations they conduct, and their handling of data is subject to their independent privacy standards.
4. Your Data Subject Rights (GDPR & CCPA)
Under international privacy regulations including the GDPR and CCPA, you possess the following enforceable statutory rights:
To exercise any of these rights, please email us at kemratravel@gmail.com or submit an inquiry via our Contact Concierge Desk.
5. Data Security & Technical Safeguards
Kemra Travel enforces robust technical, architectural, and administrative safeguards to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction.
6. Data Retention Policies
We retain personal information only for the duration necessary to accomplish the operational purposes described in this policy, or as mandated by statutory accounting, audit, tax, and consumer protection laws (e.g., maintaining transaction records for tax compliance). Once this retention period expires, your data is securely deleted or anonymized.
7. Cookies & Tracking Technologies
We employ essential, functional, and analytical cookies to remember user authentication states, save favorite excursions to your wishlist, and evaluate traffic patterns. You can adjust your cookie settings or refuse non-essential cookies via your browser preferences at any time.
8. Policy Updates & Notifications
We may periodically revise this Privacy Policy to reflect changing legal standards or platform features. When material modifications occur, we will notify registered users via email or post an explicit alert on our website. We recommend checking this page periodically to stay informed of our latest practices.
9. Contact Our Data Protection Team
If you have any questions, concerns, or data rights requests concerning this Privacy Policy, please reach out to us through: